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1. Arnold is one of those people who, whatever the situation, manages to make you feel negative and miserable. You. . .
a. Retaliate
b. Snap back at him
c. Ask an assertive question
d. Apologize and agree
2. Helen is a bulldozer, noisy, forceful and ready to mow down anyone and anything that gets in her way. You. . .
a. Stand up to her and be ready to win the argument
b. Use good body language and maintain eye contact while speaking
c. Tell her you disagree and walk away
d. Act aggressive and make sure she understands your point of view
3. Daphne is one of the most depressive people to have around. She is always negative and pulls everyone else down with her. You. . .
a. Try to get her out of this depression using humor
b. Argue with her to act more positive
c. Allow her to stay in this depressed mood by herself
d. Ask her questions of why she feels this way
4. Eric is a "know it all" who believes that he is better than everyone else. He believes he comes up with the perfect solution every time. You. . .
a. Take your problems to him and ask for his advice
b. Let him know that other people have good opinions too and that he should be open to them
c. Recognize the he does much better by working on his own
d. Point out the flaws in his solutions in private
5. It's hard to be angry with Jeff. He is such an agreeable person, however he is unreliable. You . . .
a. Distance yourself as a friend because you cannot count on him
b. Use flattery to get him to do his job - even if you don't sincerely mean it
c. Ignore his jokes and help Jeff focus on getting things done
d. Help him communicate honestly rather than agree with everything
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